Heartcheck Australia Privacy Policy
Last updated: 6 December 2025
Website: www.heartcheck.com.au
Heartcheck Australia (ABN 62608990978) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable State and Territory health records legislation.
1. What information we collect
When you enquire, book, or attend a Heartcheck cardiac assessment we may collect:
- Name, date of birth, gender, contact details (phone, email, address)
- Medicare number, private health insurance details
- Medical history, symptoms, family history, lifestyle information
- Responses to our intake forms (including chest pain questions)
- Results of blood tests, exercise stress test (ECG), and CT Calcium Score
- Payment and transaction information
- Any correspondence or feedback
2. How we collect information
- Directly from you via website forms, phone calls, emails, or in-clinic
- From our partner radiology providers (e.g., I-MED, Sonic Imaging)
- From your referring doctor (with your consent)
- Automatically via cookies/analytics when you visit our website
3. Why we collect and use your information
We only collect information that is reasonably necessary to:
- Provide and improve our cardiac screening services
- Confirm your identity and process bookings/payments
- Generate and send your assessment report
- Communicate appointment reminders, preparation instructions, or follow-up care
- Comply with Medicare, legal, and public health obligations
- Conduct internal quality assurance and training (de-identified where possible)
- Send marketing communications (only with your explicit opt-in consent)
4. Disclosure of your information
We may share your information with:
- Our contracted radiology providers to perform your CT Calcium Score
- Pathologists and laboratories for blood tests
- Your nominated GP or specialist (only with your written or verbal consent)
- Payment providers (Stripe) – securely encrypted
- IT and cloud service providers located in Australia or overseas (all with strict privacy contracts)
- Government authorities when required by law (e.g., notifiable diseases, Medicare audits)
We will never sell your personal information.
5. Security and storage
- All health records are stored securely in encrypted Australian-based servers
- Access is restricted to authorised staff only
- Paper records (if any) are kept in locked facilities
- We retain records for the minimum period required by law (7 years for adults, until age 25 for children)
6. Marketing and opting out
You may opt in to receive heart-health tips or future offers.
You can opt out at any time by:
- Clicking “unsubscribe” in any email
- Replying “STOP” to any SMS
- Emailing info@heartcheck.com.au
7. Access and correction
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Make a complaint if you believe your privacy has been breached
Contact our Privacy Officer at info@heartcheck.com.au or 1300 227 647.
We will respond within 30 days.
8. Complaints
If you have a privacy concern, please contact us first.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The latest version is always published at:
www.heartcheck.com.au/privacy
10. Contact us
Privacy Officer
Heartcheck Australia
Level 6, 12 Help Street, Chatswood NSW 2067
1300 227 647
info@heartcheck.com.au